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LADWP proposes ‘customer bill of rights’ for residents

Los Angeles Mayor Eric Garcetti unveiled a proposed Department of Water and Power “customer bill of rights” recently that he says will guarantee improved service for residents, but some critics questioned whether it would actually have any impact.
“Today we are rolling out a customer bill of rights, something that may not sound revolutionary, but for this department it is brand new and it is,” Garcetti said, adding that it would guarantee certain levels of service for customers and financial rebates and credits if the promises are not kept.