Last night promised to be a nice, quiet night. Just you, a bag of something salty, and the remote control for the TV.
And then you heard a loud noise. Knowing it was no slamming door, sure it wasn’t a car accident, positive that it was gunshot, you called 9-1-1. Suddenly, your quiet evening wasn’t quiet any more.
Imagine what it’s like to be on the receiving end of your emergency call.