LOS ANGELES, Calif. — Anyone wandering around lost at City Hall or in need of answers to city service questions or problems now have a friendly guide in the form of a help desk team set up today by Mayor Eric Garcetti.
“The mayor’s help desk means that there is finally a one-stop service center in City Hall where people can go for help solving any problem they may have,” Garcetti said. “Customer service should be the priority here at City Hall.”
Questions posed the first day revolved around basic directions, such as how to get to the council chamber, but people can inquire about anything having to do with city services, said Sally Martinez, who was on duty today at the third floor help desk guide.
“If people take the bus, taxi or drive through traffic to get to City Hall, we’re going to help you,” she said.
The help desk is open weekdays from 9 a.m. to 5 p.m. Duties rotate among three people, including Martinez, who previously worked in Garcetti’s 13th District council office and has served in “constituent services” roles for congressional offices.
If getting to City Hall is not an option, Angelenos can also make inquiries by calling (213) 978-1028, via the mayor’s website at lamayor.org, or via Facebook or Twitter by using the hashtag #lamayor.